Privacy Policy

Effective Date: September 24, 2026

704 Moving Co. respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and the choices you have regarding your information.

1. Information We Collect

We may collect personal information you provide directly to us, including:

Name

Phone number

Email address

Pickup and drop-off addresses

Move date

Move type

Inventory and specialty-item details

Packing, stairs, elevator, access, parking, assembly, and other move-related information

Any other information you voluntarily submit through our website, forms, calls, texts, or other communications

We may also collect technical information such as IP address, browser type, device information, pages visited, and website usage data.

We collect personal information from users, including names, contact details, phone numbers, email addresses, pickup and drop-off addresses, move details, and any other information users voluntarily provide.

2. How We Use Your Information

We may use your information to:

Provide moving quotes and estimates

Schedule and coordinate moving services

Communicate about appointments, move details, service updates, and customer support

Respond to questions and requests

Process payments and maintain business records

Send marketing or promotional communications when you have separately consented

Improve our website, services, operations, and customer experience

Comply with legal and regulatory requirements

3. SMS and Text Messaging

If you provide your mobile number and affirmatively opt in to receive SMS messages, 704 Moving Co. may send you text messages related to quote requests, scheduling, service updates, follow-ups, and, when separately authorized, marketing or promotional messages.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.

Consent to receive marketing text messages is not a condition of purchasing services.

4. SMS Consent and Mobile Information Sharing

SMS Consent and Mobile Information Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, pixels, or similar technologies to understand website traffic, improve site performance, remember preferences, and measure how visitors interact with the site.

These technologies may collect information such as IP address, device type, browser type, referring pages, pages visited, and general usage data.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

However, no website, internet transmission, or electronic storage method can be guaranteed to be completely secure.

7. Your Rights and Choices

You may contact us to request access to, correction of, or updates to personal information we maintain about you.

You may opt out of promotional communications at any time.

For SMS communications, reply STOP to unsubscribe and HELP for assistance.

8. Third-Party Service Providers

We may use third-party service providers to operate our website, CRM, communications, payment processing, scheduling, analytics, and other business functions.

These providers may process information on our behalf only as necessary to perform those services.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

10. Contact Us

704 Moving Co.

Charlotte, North Carolina

Phone: 919-397-2340

Email: [email protected]